Water is coming up through the basement floor drain
As the coordinated steps continue, a floor drain is usually the lowest opening connected to the waste system.
Source of the water
Maine
Our incident command team handles water from a blocked or failed sewer line with extraction, contamination control, material removal, cleaning, and sanitation.
Signs to look for
As the coordinated steps continue, if you notice any of these problems, call us before water has more time to spread into nearby materials.
As the coordinated steps continue, a floor drain is usually the lowest opening connected to the waste system.
From the first status check, flush an upstairs toilet and watch a basement shower or the laundry standpipe.
To keep the incident under control, a gurgling drain is air being pushed back through the water in a trap.
To keep the incident under control, a washing machine dumps a large volume very quickly, which is exactly the kind of surge a restricted main cannot handle.
To keep the incident under control, rain does not enter a healthy sanitary sewer.
With the scene stabilized, backups that go from yearly to seasonal to monthly describe something that is progressively closing.
What happens
Our incident command team adjusts the work to which materials took on water, how far the water traveled, and which materials can be saved.
As the coordinated steps continue, power to the area is switched off from a dry location before a crew goes in.
To keep the incident under control, all water use is shut down and we establish nothing is on a timer, including a washing machine, a dishwasher or an irrigation controller feeding a drain.
As the coordinated steps continue, we establish where the water entered, how high it rose, and what the pattern says about location.
As the coordinated steps continue, waste and contaminated material are removed under sealed work area, remaining surfaces are cleaned, then disinfected and left to dwell.
As the coordinated steps continue, the area immediately around the entry gets the closest attention, because that is where solids settle and where odor persists.
To keep the incident under control, photographs of the depth, the entry point and the affected rooms, plus the date, the weather and what was running at the time.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
What to expect
To keep the incident under control, here is how we usually handle sewer backup cleanup near Maine.
With the scene stabilized, the two questions that matter most are which opening it came out of and what water was being used at the time.
Your callWith the scene stabilized, no flushing, no showers, no laundry and no dishwasher until the line has been cleared.
+5 minutesTo keep the incident under control, nobody vulnerable goes near the affected level or the route to it, which means young children, pets, older adults and anyone whose immune system is compromised.
+10 minutesFrom the first status check, if you have an outside cleanout, do not remove the cap, because a full line is under pressure and will release into the yard.
+15 minutesWith the scene stabilized, a crew reads the entry point, the high water line and the affected materials, then gives you the work plan in plain language.
On arrivalAs the coordinated steps continue, waste and unsalvageable porous material leave the building in sealed containers, then surfaces are washed and disinfected with the product left to dwell.
First hours on siteFrom the first status check, we coordinate with the plumber clearing the line so the two scopes do not collide. As the coordinated steps continue, ask for a camera inspection after clearing and ask for the footage to be saved.
Same dayUnderstanding the cost
As the coordinated steps continue, we explain the recommended work and price before you approve the job. As the coordinated steps continue, these examples show what may change the estimate.
| Common situation | What the estimate may include | Typical range |
|---|---|---|
| Unfinished basement floor drain backup, hard surfaces only, removal, cleaning and disinfection | As the coordinated steps continue, national estimate for a slab and utility area with limited porous material and a short drying period. | $2,000 to $5,000 |
| Finished lower level backup from the main line, removal, cleaning, flood cut and drying | With the scene stabilized, national estimate for a lower level where soft goods and wall material come out and the slab is cleaned. | $7,000 to $18,000 |
| Cleanup priced by affected area, sewer water | To keep the incident under control, national estimate for sewer water work when the whole sequence is priced by measured area. | $7 to $15 per square foot |
| Main line camera inspection by a plumber | To keep the incident under control, national estimate for the plumbing trade, not our work plan. | $250 to $700 |
| Main line clearing by cable or hydro jetting, by a plumber | From the first status check, national estimate for the plumbing trade. | $300 to $1,000 |
| Backwater valve installation by a plumber | From the first status check, national estimate for the plumbing trade. | $1,200 to $5,000 |
| After hours or overnight dispatch charge | From the first status check, national estimate for an out of hours start. As the coordinated steps continue, the figure is agreed with you before dispatch. | $100 to $400 |
Whether the affected level is finished or unfinished
As the coordinated steps continue, an unfinished basement with a slab, a floor drain and some shelving is largely a cleaning job.
How high the water rose against the walls
As the coordinated steps continue, a shallow event may only need base trim removed.
How long the line stayed blocked
A backup that is stopped in an hour is a smaller footprint than one that kept receiving flow overnight.
Stored contents on the affected floor
From the first status check, lower levels hold boxes, seasonal storage and furniture that has to be sorted, documented and mostly discarded.
The line work itself
To keep the incident under control, cabling a line is the cheapest option, hydro jetting costs more and does more, and a camera inspection is a separate charge unless it is bundled.
Whether prevention gets installed at the same time
With the scene stabilized, a backwater valve is the standard answer to repeated main line backups, and installing one while the floor is already open costs less than doing it later.
Why timing matters
From the first status check, water can keep moving into nearby materials even when the surface looks dry.
With the scene stabilized, a blockage that was bad enough to reverse flow is rarely fully cleared by the first event.
With the scene stabilized, lines close progressively, so each backup tends to arrive at a lower trigger volume than the one before.
With the scene stabilized, where a public main is at fault, many jurisdictions require a formal notice within a short period, sometimes measured in weeks.
To keep the incident under control, depth marks, the entry point, the pattern of spread and the state of the cleanout are all temporary.
Helpful service information
With the scene stabilized, start with the short explanation. From the first status check, open a card if you want a little more detail.
With the scene stabilized, the pipe running from your house to the street is the sewer lateral.
To keep the incident under control, understanding where your responsibility ends makes this whole situation easier to navigate.
To keep the incident under control, root intrusion enters at joints and cracks and regrows after every cabling, so those events cluster in the growing season.
From the first status check, main lines fail in a small number of recognizable ways and the pattern of your backups usually tells you which one.
As the coordinated steps continue, a backwater valve sits in your line and closes when flow reverses, which is the right answer when the pressure comes from the public side.
As the coordinated steps continue, prevention has three real options and they solve different problems. As the coordinated steps continue, a backwater valve sits in your line and closes when flow reverses, which is the right answer when the pressure comes from the public side.
Help near you
Choose your area below, or call (855) 876-9548 and describe how the incident started.
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Get a Quote: (855) 876-9548Common questions
With the scene stabilized, run water at an upper fixture and watch the lowest one in the house.
With the scene stabilized, water in a blocked line rises until it finds the lowest opening, and a floor drain usually sits lower than any fixture.
To keep the incident under control, the general rule is that you own the lateral from the house to the property line or the main connection, and the municipality owns the main.
From the first status check, rain should not enter a sanitary sewer at all. From the first status check, a rain linked pattern points at a combined sewer system, at storm water leaking into cracked pipe, or at a public main that surcharges when it fills.
To keep the incident under control, no. From the first status check, do not do this yourself. With the scene stabilized, a blocked line holds pressure behind that cap, and removing it can release sewage over you and into your yard.
To keep the incident under control, it is a one way valve installed in your drain line that closes when flow tries to reverse.
From the first status check, sometimes, and often only for a while. From the first status check, cabling cuts an opening through roots or grease that then rebuild, while jetting cleans the pipe wall more thoroughly.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
Areas we serve
Our incident command team assess homes, businesses, and managed properties throughout Maine and nearby communities.
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